Most international hotel systems treat Kenya as an afterthought — a currency dropdown and a tax field you have to bend into shape. Host was built in this region, for operators in this region: KRA levies where they belong, M-Pesa at the checkout, and the whole thing usable from a phone on a patchy connection.
VAT and the Catering & Tourism Levy, each posted to its own statutory account.
Through Pesapal, ClickPesa, DPO, Flutterwave or Selcom — into your account.
Guest documents and site content in up to 3 languages alongside English.
Installs as a real app on a phone and a desktop. No app store, no VPN.
A Kenyan operator is rarely at a desk. You are between properties, at a supplier meeting in Nairobi, or on the road to the Mara — and the questions do not wait.
Every Medjay app installs as a real app — on a phone and on a desktop, its own icon and its own window, and not three screens of a companion but the entire system. Approve a rate, read last night’s audit, check today’s arrivals or take a booking, from wherever you happen to be standing.
It installs from your own web address rather than an app store, and nothing of yours is kept on the device: no folios, no guest records, no card details. Every screen is fetched live, and a session expires on its own or is ended centrally — so a lost handset loses an icon, not a database. And still no VPN.
Kenya is a preset, not a configuration project. Choose it during setup and the charge lines are seeded: VAT at the standard rate and the Catering & Tourism Levy, each one tagged to its authority and posted to its own statutory liability account.
That matters at the end of the month. A single blended “tax” figure has to be unpicked by hand before anything can be filed; separate accounts per levy means the number you owe each authority is simply there. Rates are dated, and we tell you to confirm them with your accountant — as you should with any system that quotes a rate.
A booking engine that only takes an international card is a booking engine that loses half its bookings here. Mobile money — M-Pesa, Tigo Pesa, Airtel — is supported through ClickPesa, alongside Pesapal, DPO Pay, Flutterwave and Selcom for card and bank.
Each property connects its own merchant account. The money never passes through Medjay, which is also why we can charge 0% commission on the bookings you win yourself — there is no float for us to sit on and no cut for us to take.
The booking engine lives on your website, in your brand, and confirms instantly on payment. A channel manager keeps rates and availability in step with whichever OTAs you still want to sell through, and their reservations land in the same list as your direct ones.
Guests look up, view and cancel their own booking with a surname and a confirmation number, which is a surprising amount of front-desk time back.
Billed yearly, whole team included, banded by rooms. 0% commission · $0 setup · free onboarding and import · free domain for life · pricing & strategy consultancy before every season. Our first ten clients keep the launch price for life.
Yes. Kenya ships as a preset: VAT at the standard rate and the Catering and Tourism Levy, each tagged to its authority and posted to its own statutory liability account rather than lumped into one "tax" bucket. You pick Kenya during setup and the charge lines are seeded for you. Rates are dated and we say so — confirm them with your accountant, as you would with any system.
Yes. Mobile money — M-Pesa, Tigo Pesa and Airtel — is supported through ClickPesa, alongside Pesapal, DPO Pay, Flutterwave and Selcom for card and bank. Crucially the money goes into your own merchant account, not ours: Medjay is never in the payment path and takes 0% commission on your bookings.
Neither. The system installs as a real app straight from your own web address — on a phone and on a desktop, the entire CRM rather than a cut-down companion. There is no app store account to create and no VPN profile on anyone’s device, and nothing of yours is stored on the handset.
Guest-facing content and documents are available in up to 3 languages alongside English as an add-on, with right-to-left languages handled properly. The system interface itself is English.
The same published prices as everywhere else — from $49 a month for a property up to 15 rooms, billed yearly, with the whole team included. No commission, no setup fee, and a free domain for life. We publish our prices rather than making you sit through a call to hear them.
You get a designated local backup drive as step one of any deployment, alongside an offsite encrypted copy. The backups are small and they are yours — you can walk away with your data at any time.
Tell us how many keys you have and how you sell them today — we’ll show you the system running live, not a slide deck.
Also serving Tanzania & Zanzibar and travel agencies across East Africa.
A short note is plenty — we'll reply personally within one business day. No obligation, no hard sell.